Kommo vs Zoho CRM
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Kommo
NativeConversational CRM with official WhatsApp on every plan
Price from: USD 15 per seat/month
Zoho CRM
Via integrationFull-featured CRM at an affordable price
Price from: USD 14 per seat/month
Our verdict
Zoho CRM is breadth at a good price: a free plan for up to 3 users and paid editions from USD 14 to USD 52 per user per month billed annually, with mature email, automations, and reports. Its WhatsApp depends on third parties like Wati, save for a native channel in higher editions still to be confirmed. Kommo costs between USD 15 and USD 45, ships the official WhatsApp Business API in every plan, and bills a six-month minimum.
If WhatsApp is your main sales channel, Kommo spares you the cost and complexity of wiring external pieces together. If you want a complete traditional CRM, with a free plan to start and room to grow cheaply, Zoho CRM is hard to beat on price-to-features.
Kommo and Zoho CRM side by side
| Feature | Kommo Visit Kommo | Zoho CRM Visit Zoho CRM |
|---|---|---|
| Price from | USD 15 per seat/month | USD 14 per seat/month |
| Free plan | ||
| Free trial | 14 days | 15 days |
| Native API oficial de WhatsApp Business en todos los planes; plantillas, Flows, catálogos y botones | Via integration Canal nativo (Business Messaging) en ediciones altas, a confirmar; terceros (Wati, etc.) en el resto | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 75per month
on the Base plan · Facturación mínima semestral; 1 número de WhatsApp incluido
USD 70per month
on the Standard plan
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Kommo pros
- Official WhatsApp Business API included in every plan, with templates, Flows, catalogs, and buttons
- Base from USD 15 per user per month, an accessible price for a conversational CRM
- Interface in Spanish and Portuguese
- WhatsApp numbers scale by plan: 1 on Base, 3 on Advanced, and unlimited on Pro
- Automations, custom pipelines, reporting, and a public API included
Kommo cons
- Minimum six-month billing: there is no month-to-month payment option
- No free plan, only a 14-day trial
- The Base plan includes a single WhatsApp number; for more you have to upgrade
Zoho CRM pros
- Free plan for up to 3 users
- Standard from USD 14 per user per month with annual billing
- Five editions to scale through: from Standard to Ultimate (USD 52 annual)
- Interface in Spanish and Portuguese
- 15-day free trial on the paid plans
Zoho CRM cons
- The native WhatsApp channel (Business Messaging) is reserved for the top editions; on the rest you have to rely on third parties such as Wati
- The gap between annual and monthly billing is significant: Standard goes from USD 14 to USD 20
- With five different editions, choosing the right plan requires carefully comparing what each one includes
Frequently asked questions
›How much does Kommo cost?
Kommo costs USD 15 per user per month on the Base plan, USD 25 on Advanced, and USD 45 on Pro; Enterprise is priced by custom quote. In every case the minimum billing period is six months, with no monthly payment option.
›Does Kommo integrate with WhatsApp?
Yes, it is its specialty: it includes the official WhatsApp Business API in every plan, with templates, Flows, catalogs, and buttons. The Base plan comes with 1 number, Advanced with 3, and Pro with unlimited numbers.
›Does Kommo have a free plan?
There is no free plan. Kommo offers a 14-day free trial; after that, subscriptions are billed with a six-month minimum.
›How much does Zoho CRM cost?
Zoho CRM has a free plan for up to 3 users. Paid plans range from Standard (USD 14 per user per month with annual billing) to Professional (USD 23), Enterprise (USD 40), and Ultimate (USD 52). Paying month to month, Standard costs USD 20.
›Does Zoho CRM integrate with WhatsApp?
Yes. It offers a native WhatsApp channel (Business Messaging) in its top editions, and on the other plans you can connect through third-party integrations such as Wati.
›Does Zoho CRM have a free plan?
Yes, Zoho CRM includes a free plan for up to 3 users. The paid plans can also be tried free for 15 days.