Freshsales vs Zoho CRM
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Freshsales
NativeCRM with built-in AI and WhatsApp
Price from: USD 9 per seat/month
Zoho CRM
Via integrationFull-featured CRM at an affordable price
Price from: USD 14 per seat/month
Our verdict
This is one of the closest matchups in the SMB market: similar prices (Freshsales from USD 9 to USD 59, Zoho from USD 14 to USD 52 per user per month billed annually), Spanish interfaces on both, and equivalent core features. The differences: Zoho offers a free plan for up to 3 users and a huge ecosystem of its own apps; Freshsales counters with native WhatsApp via Freshchat and a 21-day trial versus 15.
If selling over WhatsApp is central to your operation, Freshsales brings the channel built in without relying on third parties like Wati. If you want to start free, customize deeply, or grow into Zoho's suite for invoicing, support, and campaigns, Zoho CRM offers more road ahead at costs that stay just as contained.
Freshsales and Zoho CRM side by side
| Feature | Freshsales Visit Freshsales | Zoho CRM Visit Zoho CRM |
|---|---|---|
| Price from | USD 9 per seat/month | USD 14 per seat/month |
| Free plan | ||
| Free trial | 21 days | 15 days |
| Native Integración nativa de Freshworks (WhatsApp Business vía Freshchat), plantillas desde Growth | Via integration Canal nativo (Business Messaging) en ediciones altas, a confirmar; terceros (Wati, etc.) en el resto | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 45per month
on the Growth plan
USD 70per month
on the Standard plan
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Freshsales pros
- Growth from USD 9 per user per month with annual billing, one of the lowest entry prices around
- Native WhatsApp Business via Freshchat, with templates from the Growth plan up
- 21-day free trial, longer than the market standard
- Email, automations, custom pipelines, reporting, and an API included
- Interface in Spanish and Portuguese
Freshsales cons
- No free plan
- The jump from Growth to Pro is a big one: from USD 9 to USD 39 per user per month
- Only three plans: less granularity for scaling than other suites
Zoho CRM pros
- Free plan for up to 3 users
- Standard from USD 14 per user per month with annual billing
- Five editions to scale through: from Standard to Ultimate (USD 52 annual)
- Interface in Spanish and Portuguese
- 15-day free trial on the paid plans
Zoho CRM cons
- The native WhatsApp channel (Business Messaging) is reserved for the top editions; on the rest you have to rely on third parties such as Wati
- The gap between annual and monthly billing is significant: Standard goes from USD 14 to USD 20
- With five different editions, choosing the right plan requires carefully comparing what each one includes
Frequently asked questions
›How much does Freshsales cost?
Freshsales starts at USD 9 per user per month on the Growth plan with annual billing (USD 11 monthly). It is followed by Pro at USD 39 and Enterprise at USD 59 per user per month with annual payment.
›Does Freshsales integrate with WhatsApp?
Yes, and it is one of its strong points: it ships with native WhatsApp Business integration through Freshchat, with message templates available from the Growth plan.
›Does Freshsales have a free plan?
It does not offer a free plan, but it does include a 21-day free trial, one of the longest among the CRMs in this comparison.
›How much does Zoho CRM cost?
Zoho CRM has a free plan for up to 3 users. Paid plans range from Standard (USD 14 per user per month with annual billing) to Professional (USD 23), Enterprise (USD 40), and Ultimate (USD 52). Paying month to month, Standard costs USD 20.
›Does Zoho CRM integrate with WhatsApp?
Yes. It offers a native WhatsApp channel (Business Messaging) in its top editions, and on the other plans you can connect through third-party integrations such as Wati.
›Does Zoho CRM have a free plan?
Yes, Zoho CRM includes a free plan for up to 3 users. The paid plans can also be tried free for 15 days.