Freshsales vs Kommo
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Freshsales
NativeCRM with built-in AI and WhatsApp
Price from: USD 9 per seat/month
Kommo
NativeConversational CRM with official WhatsApp on every plan
Price from: USD 15 per seat/month
Our verdict
Both take WhatsApp seriously, with different approaches. Kommo includes the official WhatsApp Business API in every plan (Base USD 15 with 1 number, Advanced USD 25 with 3, Pro USD 45 with unlimited numbers), but bills a six-month minimum. Freshsales is a more traditional sales CRM with AI, native WhatsApp via Freshchat, and pricing from USD 9 (Growth) per user per month, with a monthly option and a 21-day trial.
If the entire operation runs through WhatsApp conversations, with templates, Flows, catalogs, and multiple numbers, Kommo is built exactly for that. If WhatsApp is just one channel within a sales process with a funnel, scoring, and reports, Freshsales is the more complete CRM and its entry point is cheaper and more flexible.
Freshsales and Kommo side by side
| Feature | Freshsales Visit Freshsales | Kommo Visit Kommo |
|---|---|---|
| Price from | USD 9 per seat/month | USD 15 per seat/month |
| Free plan | ||
| Free trial | 21 days | 14 days |
| Native Integración nativa de Freshworks (WhatsApp Business vía Freshchat), plantillas desde Growth | Native API oficial de WhatsApp Business en todos los planes; plantillas, Flows, catálogos y botones | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 45per month
on the Growth plan
USD 75per month
on the Base plan · Facturación mínima semestral; 1 número de WhatsApp incluido
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Freshsales pros
- Growth from USD 9 per user per month with annual billing, one of the lowest entry prices around
- Native WhatsApp Business via Freshchat, with templates from the Growth plan up
- 21-day free trial, longer than the market standard
- Email, automations, custom pipelines, reporting, and an API included
- Interface in Spanish and Portuguese
Freshsales cons
- No free plan
- The jump from Growth to Pro is a big one: from USD 9 to USD 39 per user per month
- Only three plans: less granularity for scaling than other suites
Kommo pros
- Official WhatsApp Business API included in every plan, with templates, Flows, catalogs, and buttons
- Base from USD 15 per user per month, an accessible price for a conversational CRM
- Interface in Spanish and Portuguese
- WhatsApp numbers scale by plan: 1 on Base, 3 on Advanced, and unlimited on Pro
- Automations, custom pipelines, reporting, and a public API included
Kommo cons
- Minimum six-month billing: there is no month-to-month payment option
- No free plan, only a 14-day trial
- The Base plan includes a single WhatsApp number; for more you have to upgrade
Frequently asked questions
›How much does Freshsales cost?
Freshsales starts at USD 9 per user per month on the Growth plan with annual billing (USD 11 monthly). It is followed by Pro at USD 39 and Enterprise at USD 59 per user per month with annual payment.
›Does Freshsales integrate with WhatsApp?
Yes, and it is one of its strong points: it ships with native WhatsApp Business integration through Freshchat, with message templates available from the Growth plan.
›Does Freshsales have a free plan?
It does not offer a free plan, but it does include a 21-day free trial, one of the longest among the CRMs in this comparison.
›How much does Kommo cost?
Kommo costs USD 15 per user per month on the Base plan, USD 25 on Advanced, and USD 45 on Pro; Enterprise is priced by custom quote. In every case the minimum billing period is six months, with no monthly payment option.
›Does Kommo integrate with WhatsApp?
Yes, it is its specialty: it includes the official WhatsApp Business API in every plan, with templates, Flows, catalogs, and buttons. The Base plan comes with 1 number, Advanced with 3, and Pro with unlimited numbers.
›Does Kommo have a free plan?
There is no free plan. Kommo offers a 14-day free trial; after that, subscriptions are billed with a six-month minimum.