Kommo vs Salesforce
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Kommo
NativeConversational CRM with official WhatsApp on every plan
Price from: USD 15 per seat/month
Salesforce
Via integrationThe enterprise CRM benchmark
Price from: USD 25 per seat/month
Our verdict
Salesforce is the enterprise benchmark: it starts at USD 25 per user per month with Starter Suite and scales to USD 350 on Unlimited or USD 550 with Agentforce, almost always with annual billing. WhatsApp is not native in base Sales Cloud: it requires Service or Marketing Cloud Engagement, or third parties. Kommo moves between USD 15 and USD 45 per user and includes the official WhatsApp Business API in every plan, with a minimum six-month billing commitment.
For a Latin American SMB that sells over chat, Salesforce is overkill: Kommo costs a fraction and comes with the channel solved. Salesforce only wins here when you need corporate governance, deep customization, and an ecosystem no other platform matches.
Kommo and Salesforce side by side
| Feature | Kommo Visit Kommo | Salesforce Visit Salesforce |
|---|---|---|
| Price from | USD 15 per seat/month | USD 25 per seat/month |
| Free plan | ||
| Free trial | 14 days | n/a |
| Native API oficial de WhatsApp Business en todos los planes; plantillas, Flows, catálogos y botones | Via integration No nativo en Sales Cloud base; requiere Service/Marketing Cloud Engagement o terceros | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 75per month
on the Base plan · Facturación mínima semestral; 1 número de WhatsApp incluido
USD 125per month
on the Starter Suite plan · Único plan con opción de facturación mensual
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Kommo pros
- Official WhatsApp Business API included in every plan, with templates, Flows, catalogs, and buttons
- Base from USD 15 per user per month, an accessible price for a conversational CRM
- Interface in Spanish and Portuguese
- WhatsApp numbers scale by plan: 1 on Base, 3 on Advanced, and unlimited on Pro
- Automations, custom pipelines, reporting, and a public API included
Kommo cons
- Minimum six-month billing: there is no month-to-month payment option
- No free plan, only a 14-day trial
- The Base plan includes a single WhatsApp number; for more you have to upgrade
Salesforce pros
- The most complete CRM in the enterprise market, with five plan tiers to scale through
- An accessible Starter Suite: USD 25 per user per month, the only plan with a monthly billing option
- Enterprise-grade automations, pipelines, reporting, email, and a public API
- Interface in Spanish and Portuguese
Salesforce cons
- WhatsApp is not native in base Sales Cloud: it requires Service or Marketing Cloud Engagement, or third parties
- Except for Starter, every plan requires annual billing
- Prices scale fast: Enterprise at USD 175, Unlimited at USD 350, and Agentforce 1 Sales at USD 550 per user per month
- No free plan and no standardized trial published on its pricing page
Frequently asked questions
›How much does Kommo cost?
Kommo costs USD 15 per user per month on the Base plan, USD 25 on Advanced, and USD 45 on Pro; Enterprise is priced by custom quote. In every case the minimum billing period is six months, with no monthly payment option.
›Does Kommo integrate with WhatsApp?
Yes, it is its specialty: it includes the official WhatsApp Business API in every plan, with templates, Flows, catalogs, and buttons. The Base plan comes with 1 number, Advanced with 3, and Pro with unlimited numbers.
›Does Kommo have a free plan?
There is no free plan. Kommo offers a 14-day free trial; after that, subscriptions are billed with a six-month minimum.
›How much does Salesforce cost?
The Starter Suite costs USD 25 per user per month and is the only plan with a monthly payment option. It is followed by Pro Suite at USD 100, Enterprise at USD 175, Unlimited at USD 350, and Agentforce 1 Sales at USD 550, all per user per month with annual billing.
›Does Salesforce integrate with WhatsApp?
Not natively in base Sales Cloud. To get WhatsApp you need to add Service Cloud or Marketing Cloud Engagement, or turn to third-party integrations.
›Does Salesforce have a free plan?
No, Salesforce does not offer a free plan. Its entry option is the Starter Suite at USD 25 per user per month.