Freshsales vs Salesforce
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
Compara.tools is an independent comparison site. Some links are affiliate links: if you sign up through them we may earn a commission at no extra cost to you. That never changes how we evaluate tools.
Freshsales
NativeCRM with built-in AI and WhatsApp
Price from: USD 9 per seat/month
Salesforce
Via integrationThe enterprise CRM benchmark
Price from: USD 25 per seat/month
Our verdict
The gap here is one of category and budget. Freshsales targets SMBs: from USD 9 per user per month (Growth, annual billing) to USD 59 (Enterprise), with AI included, native WhatsApp via Freshchat, and a 21-day trial. Salesforce starts at USD 25 (Starter Suite) and climbs to USD 100, 175, 350, and up to 550 per user per month, almost always on an annual contract, and WhatsApp requires Service or Marketing Cloud Engagement.
For a sales team that wants results in weeks and sells over WhatsApp, Freshsales covers the essentials at a fraction of the total cost. Salesforce is justified in large organizations with complex processes, their own admin staff, and corporate integrations that no SMB CRM can handle.
Freshsales and Salesforce side by side
| Feature | Freshsales Visit Freshsales | Salesforce Visit Salesforce |
|---|---|---|
| Price from | USD 9 per seat/month | USD 25 per seat/month |
| Free plan | ||
| Free trial | 21 days | n/a |
| Native Integración nativa de Freshworks (WhatsApp Business vía Freshchat), plantillas desde Growth | Via integration No nativo en Sales Cloud base; requiere Service/Marketing Cloud Engagement o terceros | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 45per month
on the Growth plan
USD 125per month
on the Starter Suite plan · Único plan con opción de facturación mensual
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Freshsales pros
- Growth from USD 9 per user per month with annual billing, one of the lowest entry prices around
- Native WhatsApp Business via Freshchat, with templates from the Growth plan up
- 21-day free trial, longer than the market standard
- Email, automations, custom pipelines, reporting, and an API included
- Interface in Spanish and Portuguese
Freshsales cons
- No free plan
- The jump from Growth to Pro is a big one: from USD 9 to USD 39 per user per month
- Only three plans: less granularity for scaling than other suites
Salesforce pros
- The most complete CRM in the enterprise market, with five plan tiers to scale through
- An accessible Starter Suite: USD 25 per user per month, the only plan with a monthly billing option
- Enterprise-grade automations, pipelines, reporting, email, and a public API
- Interface in Spanish and Portuguese
Salesforce cons
- WhatsApp is not native in base Sales Cloud: it requires Service or Marketing Cloud Engagement, or third parties
- Except for Starter, every plan requires annual billing
- Prices scale fast: Enterprise at USD 175, Unlimited at USD 350, and Agentforce 1 Sales at USD 550 per user per month
- No free plan and no standardized trial published on its pricing page
Frequently asked questions
›How much does Freshsales cost?
Freshsales starts at USD 9 per user per month on the Growth plan with annual billing (USD 11 monthly). It is followed by Pro at USD 39 and Enterprise at USD 59 per user per month with annual payment.
›Does Freshsales integrate with WhatsApp?
Yes, and it is one of its strong points: it ships with native WhatsApp Business integration through Freshchat, with message templates available from the Growth plan.
›Does Freshsales have a free plan?
It does not offer a free plan, but it does include a 21-day free trial, one of the longest among the CRMs in this comparison.
›How much does Salesforce cost?
The Starter Suite costs USD 25 per user per month and is the only plan with a monthly payment option. It is followed by Pro Suite at USD 100, Enterprise at USD 175, Unlimited at USD 350, and Agentforce 1 Sales at USD 550, all per user per month with annual billing.
›Does Salesforce integrate with WhatsApp?
Not natively in base Sales Cloud. To get WhatsApp you need to add Service Cloud or Marketing Cloud Engagement, or turn to third-party integrations.
›Does Salesforce have a free plan?
No, Salesforce does not offer a free plan. Its entry option is the Starter Suite at USD 25 per user per month.