Freshsales vs monday CRM
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Freshsales
NativeCRM with built-in AI and WhatsApp
Price from: USD 9 per seat/month
monday CRM
Via integrationVisual CRM built on the monday platform
Price from: USD 12 per seat/month
Our verdict
Freshsales is a pure sales CRM with AI and native WhatsApp via Freshchat; monday CRM is a sales layer on top of a visual work platform. On price they are close at the base: Freshsales Growth at USD 9 per user per month versus monday's Basic at USD 12, although monday requires a 3-seat minimum and leaves WhatsApp to the marketplace.
For a team whose job is selling, meaning calling, messaging on WhatsApp, and moving deals, Freshsales ships more sales features out of the box. monday CRM wins if you value customizing boards your way and connecting sales with projects, customer onboarding, and operations in the same tool, paying a bit more for that flexibility.
Freshsales and monday CRM side by side
| Feature | Freshsales Visit Freshsales | monday CRM Visit monday CRM |
|---|---|---|
| Price from | USD 9 per seat/month | USD 12 per seat/month |
| Free plan | ||
| Free trial | 21 days | 14 days |
| Native Integración nativa de Freshworks (WhatsApp Business vía Freshchat), plantillas desde Growth | Via integration Vía Marketplace (TimelinesAI, Eazybe), en planes pagos | |
| Email sync | ||
| Automations | ||
| Custom pipelines | ||
| Mobile app | ||
| Public API | ||
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 45per month
on the Growth plan
USD 60per month
on the Basic plan · Mínimo 3 asientos
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Freshsales pros
- Growth from USD 9 per user per month with annual billing, one of the lowest entry prices around
- Native WhatsApp Business via Freshchat, with templates from the Growth plan up
- 21-day free trial, longer than the market standard
- Email, automations, custom pipelines, reporting, and an API included
- Interface in Spanish and Portuguese
Freshsales cons
- No free plan
- The jump from Growth to Pro is a big one: from USD 9 to USD 39 per user per month
- Only three plans: less granularity for scaling than other suites
monday CRM pros
- Basic from USD 12 per user per month with annual billing
- Visual, customizable experience inherited from the monday platform
- Automations, custom pipelines, reporting, and a public API included
- Interface in Spanish and Portuguese
- 14-day free trial
monday CRM cons
- Every plan requires a minimum of 3 seats: the real starting cost is around USD 36 per month
- No free plan
- WhatsApp only through Marketplace integrations (TimelinesAI, Eazybe) on paid plans
- The Ultimate plan has no published price: you have to request a quote
Frequently asked questions
›How much does Freshsales cost?
Freshsales starts at USD 9 per user per month on the Growth plan with annual billing (USD 11 monthly). It is followed by Pro at USD 39 and Enterprise at USD 59 per user per month with annual payment.
›Does Freshsales integrate with WhatsApp?
Yes, and it is one of its strong points: it ships with native WhatsApp Business integration through Freshchat, with message templates available from the Growth plan.
›Does Freshsales have a free plan?
It does not offer a free plan, but it does include a 21-day free trial, one of the longest among the CRMs in this comparison.
›How much does monday CRM cost?
Plans range from Basic (USD 12 per user per month with annual billing) to Standard (USD 17) and Pro (USD 28); Ultimate is priced by custom quote. All plans require a minimum of 3 seats, so the initial bill starts at around USD 36 per month.
›Does monday CRM integrate with WhatsApp?
Yes, through Marketplace integrations such as TimelinesAI or Eazybe, available on the paid plans. It does not include native WhatsApp.
›Does monday CRM have a free plan?
It has no free plan. It offers a 14-day free trial to evaluate the platform before subscribing.