Freshsales vs Whaticket
Pricing and features verified in July 2026. Which one fits, based on your team size and how you sell.
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Freshsales
NativeCRM with built-in AI and WhatsApp
Price from: USD 9 per seat/month
Whaticket
NativeMulti-agent WhatsApp inbox with chatbot
Price from: USD 39.20 per account/month
Our verdict
Whaticket is a multi-agent WhatsApp inbox with a chatbot included, not a sales CRM: it has no verified pipeline, no email sync, and no documented public API. It charges per account: Basic USD 49/month with 3 users and 1 WhatsApp connection, Pro USD 109 with 8 users. Freshsales is a full per-seat CRM from USD 9 per month, with native WhatsApp via Freshchat, funnels, AI, and reports.
For a business that only needs several agents handling WhatsApp with a routing bot, Whaticket gets the job done without fuss. For a team that needs to measure its funnel, automate follow-ups, and also work over email, Whaticket is not enough: Freshsales is the long-term option, and three Growth seats cost USD 27.
Freshsales and Whaticket side by side
| Feature | Freshsales Visit Freshsales | Whaticket Visit Whaticket |
|---|---|---|
| Price from | USD 9 per seat/month | USD 39.20 per account/month |
| Free plan | ||
| Free trial | 21 days | 14 days |
| Native Integración nativa de Freshworks (WhatsApp Business vía Freshchat), plantillas desde Growth | Native QR, WhatsApp Business y API oficial de Meta; hasta 10 agentes por número (ilimitado con API oficial); chatbot IA incluido | |
| Email sync | n/a | |
| Automations | ||
| Custom pipelines | n/a | |
| Mobile app | ||
| Public API | n/a | |
| Reports and dashboards | ||
| Spanish interface | ||
| Portuguese interface |
How much would it cost your team?
USD 45per month
on the Growth plan
USD 39.20per month
on the Basic plan · Por cuenta; 3 usuarios y 1 conexión de WhatsApp (extra: USD 20 c/u)
Estimate: the plan includes fewer users and extras are priced separately.
USD list prices verified in July 2026. They can change: always confirm on the official site.
Pros and cons
Freshsales pros
- Growth from USD 9 per user per month with annual billing, one of the lowest entry prices around
- Native WhatsApp Business via Freshchat, with templates from the Growth plan up
- 21-day free trial, longer than the market standard
- Email, automations, custom pipelines, reporting, and an API included
- Interface in Spanish and Portuguese
Freshsales cons
- No free plan
- The jump from Growth to Pro is a big one: from USD 9 to USD 39 per user per month
- Only three plans: less granularity for scaling than other suites
Whaticket pros
- Up to 10 agents handling the same WhatsApp number (unlimited with the official API)
- AI chatbot included in the plans
- Per-account pricing: Basic at USD 39.20 per month with annual billing includes 3 users
- Flexible connection: QR, WhatsApp Business, or Meta's official API
- Interface in Spanish and Portuguese
Whaticket cons
- Not a full CRM: no email sync and no confirmed customizable pipelines
- Each plan includes a single WhatsApp connection; additional ones cost USD 20 each
- No confirmed public API for building your own integrations
Frequently asked questions
›How much does Freshsales cost?
Freshsales starts at USD 9 per user per month on the Growth plan with annual billing (USD 11 monthly). It is followed by Pro at USD 39 and Enterprise at USD 59 per user per month with annual payment.
›Does Freshsales integrate with WhatsApp?
Yes, and it is one of its strong points: it ships with native WhatsApp Business integration through Freshchat, with message templates available from the Growth plan.
›Does Freshsales have a free plan?
It does not offer a free plan, but it does include a 21-day free trial, one of the longest among the CRMs in this comparison.
›How much does Whaticket cost?
The Basic plan costs USD 39.20 per month with annual billing (USD 49 monthly) and includes 3 users and 1 WhatsApp connection. The Pro plan costs USD 87.20 per month with annual payment (USD 109 monthly) with 8 users. Extra WhatsApp connections cost USD 20 each.
›Does Whaticket integrate with WhatsApp?
WhatsApp is its core: it connects via QR, WhatsApp Business, or Meta's official API, with up to 10 agents per number (unlimited using the official API) and an AI chatbot included.
›Does Whaticket have a free plan?
No, there is no free plan. Whaticket offers a 14-day free trial to test the inbox and the chatbot before paying.